Where we ship
We currently ship to addresses in the United States only. International shipping is coming later. We cannot ship to addresses outside the US, including through forwarding services.
Shipping options and costs
All shipping options are fully insured and tracked.
- Standard insured shipping: free on orders over $250, otherwise $15.
- Express insured shipping: $35, delivered in 2 business days after dispatch.
- Orders over $500 require a signature on delivery.
When your order ships
Every piece is made in our New York studio. Dispatch times depend on the type of piece you order. Delivery times are counted from dispatch, not from the order date.
- Ready-to-wear pieces ship within 1 to 2 business days.
- Made-to-order pieces ship 3 to 5 weeks after your order.
- Bespoke commissions ship 6 to 10 weeks after you approve the final design.
Orders with several pieces
If your order combines ready-to-wear and made-to-order pieces, we ship them together when the last piece is ready, unless you ask us to ship them separately. Separate shipments are sent at no extra cost.
Tracking and signature
When your order ships, we email you a tracking link. Orders over $500 need a signature, so choose an address where someone can receive the parcel, such as a workplace. If a delivery is missed, the carrier will leave instructions for redelivery or collection.
Packaging
Every piece arrives in a recycled-card box with a cotton pouch and a care card. You can add a gift message at checkout at no charge.
Lost or damaged parcels
Every parcel is insured until it is delivered. If tracking shows no movement for several business days, or a parcel arrives damaged, contact us within 7 days of the expected delivery date at care@verafinejewelry.store. Keep the packaging, and we will open a claim with the carrier and arrange a replacement or refund once the claim is resolved.